Privacy Policy
[Legal business name] (“King Crab Delivery”, “we”, “us”) operates [yourdomain.com] and delivers fresh and live seafood across Toronto and the GTA. We respect your privacy and handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Order & contact details — your name, delivery address, email and phone, so we can pack and deliver your order and keep you updated.
- Payment information — card payments are processed by our provider, Stripe. Your full card number is entered on Stripe’s secure fields and is never stored on our servers. If you pay by Interac e-Transfer or cash, we don’t handle card data at all.
- Order history — what you’ve bought and when, to support you and improve what we stock.
- Site & device data — cookies and basic analytics to run the site (see our Cookie Policy).
- Messages — anything you send us by email, WhatsApp or the contact form.
How we use it
- To take, pack and deliver your orders and confirm delivery windows.
- To process payments and prevent fraud (through Stripe).
- To answer questions and handle quality or delivery issues.
- To send order updates. Marketing email is opt-in and every message has an unsubscribe link.
- To meet legal, tax and food-safety record-keeping obligations.
Who we share it with
We do not sell your personal information. We share it only with the providers we need to run the business: Stripe (payments), our delivery drivers (name, address, phone), website/email/analytics providers, and authorities where required by law.
How long we keep it
We keep order and tax records as long as the law requires (generally up to seven years in Canada). Marketing details are kept until you unsubscribe.
Security
We use HTTPS across the site, a PCI-compliant payment provider, and access controls. No system is perfectly secure, but we take reasonable steps to protect your information.
Your rights
You can ask to see, correct or delete your information, or withdraw marketing consent, any time. Email [support@yourdomain.com] and we’ll respond within 30 days. You may also contact the Office of the Privacy Commissioner of Canada.
Age
Our site isn’t directed to children, and you must be at least 18 to place an order.
Contact
[Legal business name]
[Business address, Ontario]
Email: [support@yourdomain.com] · Phone: [phone/WhatsApp]
Last updated: [Month DD, YYYY]