Refund & Returns Policy

We stand behind everything we deliver. Because seafood is perishable, we can’t take change-of-mind returns once it’s on your doorstep — but if anything is wrong with your order, we make it right quickly, with a refund or a replacement.

Cancelling before dispatch

If you reach us before your order has been packed and dispatched, we’ll cancel it and refund you in full. Once it’s on the truck, it’s on its way to a specific stop and can’t be cancelled.

If something’s wrong — we refund or replace

Contact us within [24 hours] of delivery, with a photo, if your order arrived damaged, spoiled or not cold, was the wrong item, was missing an item you paid for, or never arrived. We’ll verify it against your order and our packing record, then refund the affected item or your full order, or send a replacement on the next delivery run — your choice. The same applies to a live product that didn’t survive delivery.

Why we ask for a photo and a quick heads-up

Fresh food can’t be sent back and inspected later. A photo within [24 hours] lets us confirm the issue fairly and fix it fast, without the runaround.

What isn’t refundable

• Change of mind after a perishable order has been delivered in good condition.
• Quality problems caused after delivery — e.g. the order sat out unrefrigerated, or was left unattended at your written request.
• A missed delivery where no one was available to receive it and you were reachable (see the Delivery Policy).

How refunds are issued

Refunds go back to your original payment method. Card refunds are processed through Stripe and typically appear in 5–10 business days, depending on your bank. Interac e-Transfer and cash orders are refunded by e-Transfer.

How to reach us

Email [support@yourdomain.com] or message [phone/WhatsApp] with your order number and a photo. We reply within one business day, usually much faster.

Last updated: [Month DD, YYYY]